Shipping Policy

This shipping policy explains how Phoenix operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.

Please read this shipping policy together with our terms and conditions to familiarise yourself with our general guidelines.

Shipping and Delivery Options

We offer a variety of shipping methods to suit the needs of our customers.

Free Shipping

As part of our commitment to an exceptional shopping experience, we are pleased to offer free shipping on all standard orders.

Shipping Methods

• Evri: 2–4 business days

We aim to process and dispatch all orders within 1 business day to ensure your items arrive promptly.

Subscribe & Save Orders

Our Subscribe & Save option allows you to enjoy automatic deliveries on your chosen renewal date—so you never run out of your essentials. Your selected items will be processed and dispatched on schedule, giving you complete peace of mind with every order.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking details so you can follow your parcel every step of the way. We believe in keeping you informed and in control from dispatch to delivery.

Delayed Orders

Unexpected delays can occur due to a range of factors such as logistics issues, adverse weather, high demand, or courier disruptions. If there